My Wyze Lock Calibration Failed – Why? What To Do?

A Wyze lock is a smart lock system designed for use with your existing deadbolt. It lets you lock and unlock your door with your smartphone. If you tried and failed to calibrate your Wyze lock, keep reading. We've done the research on this problem and have answers to share with you.

Here are some of the reasons your Wyze lock calibration failed:

  • Poor Wi-Fi signal
  • Battery problems
  • Obstructions
  • Incompatible door type
  • Improperly installed
  • Firmware issues

If your Wyze lock fails to calibrate, try performing these steps:

  • Check the batteries
  • Inspect for any obstructions
  • Move the lock closer to the Wi-Fi router
  • Check the Gateway
  • Restart the Wyze lock
  • Contact customer service

A Wyze lock can improve home security while you're away. However, just like any other device, it has drawbacks and can fail to operate as expected. Continue reading to learn more about the issues you may encounter with a Wyze lock and how to fix them.

Locking door using mobile application, My Wyze Lock Calibration Failed - Why? What To Do?

Why Won't My Wyze Lock Calibrate?

Wyze lock calibration is the process of setting up and configuring the lock to properly engage with the deadbolt on your door. During calibration, the Wyze lock measures the dimensions and orientation of your deadbolt, so it can adjust itself to properly lock and unlock the door.

This process is important to ensure that the Wyze lock operates smoothly and reliably. If calibration fails, it may indicate that there is an issue with the lock or the installation, and further troubleshooting may be required.

Woman puts the smart phone to the electronic reader to access the apartment

There are several reasons why your Wyze lock calibration may have failed. Here are a few potential reasons:

Poor Wi-Fi signal

If your Wyze lock is unable to establish a strong Wi-Fi connection, it may not calibrate properly. Ensure that your lock is close to the Wi-Fi router to improve the signal.

Battery problems

If your Wyze lock has low batteries, it may not have enough power to calibrate properly. Make sure your lock has a fresh set of batteries. The Wyze lock uses 4 AA batteries. Once you replace the batteries, try calibrating again. 

Click here to see this set of AA batteries on Amazon.


If there is something blocking the lock or preventing it from fully engaging with the strike plate, it may not be able to calibrate correctly. Make sure the lock is properly installed and there are no obstructions.

Incompatible door type

Not all doors are compatible with the Wyze Lock. Make sure your door is a compatible type before attempting to calibrate.

Improperly installed

Make sure you follow the instructions for installing a Wyze lock. If the lock is not set up correctly, it might not work as intended. 

Firmware issue

Occasionally, firmware issues can cause calibration problems. Try updating your Wyze lock's firmware to the latest version to see if that resolves the issue.

What To Do When Your Wyze Lock Fails To Calibrate

Close-up on a person using a smartphone to lock the door of a house

Calibrating the Wyze lock is crucial in setting up the lock and ensuring it operates properly. If calibration fails, it may indicate that there is an issue with the lock or the installation, and further troubleshooting may be required. If your Wyze lock won't calibrate, try performing one or more of these steps.

Check the batteries

As we mentioned, you should make sure that your Wyze lock has enough battery power to calibrate. Low battery power can cause calibration issues. Replace the batteries with fresh ones and try calibrating again.

Inspect for any obstructions

Make sure that there are no obstructions, such as debris or an improperly installed strike plate, preventing the lock from fully engaging with the door. If there is an obstruction, clear it and try calibrating again.

Move the lock closer to the Wi-Fi router

The Wyze lock needs a stable Wi-Fi connection to calibrate properly. If the lock is too far from the Wi-Fi router, it may not be able to connect reliably. Try moving the Wi-Fi router closer to the lock closer and try calibrating again.

Check the Gateway

The Wyze lock needs functions with the Gateway. The Gateway connects to your home Wi-Fi network and acts as a bridge between the Wyze smart lock and the internet. Make sure the Gateway is listed as online in the Wyze app. 

Restart the Wyze Lock

Restarting the Wyze lock may help to resolve calibration issues. To restart the Wyze lock, remove and reinsert the batteries or press and hold the reset button on the lock.

Contact customer service

If these suggested troubleshooting tips don't help, make sure to contact Wyze support. Your item may be defective and require replacement.

How To Calibrate A Wyze Lock

Wyze mobile app logo on phone screen close up

Calibration ensures that the Wyze lock properly engages with your deadbolt. This is important to ensure that the lock operates smoothly and accurately. If the Wyze lock is not properly calibrated, it can lead to lock malfunctions and security issues.

Here is a step-by-step guide on how to calibrate your Wyze lock:

  1. Open the Wyze app on your smartphone and tap on the "Wyze Lock" tab at the bottom of the screen.
  2. Tap on the Wyze Lock you want to calibrate.
  3. Tap on the gear icon in the top right corner of the screen to access the lock settings.
  4. Scroll down to the "Calibration" section and tap on "Start Calibration."
  5. Follow the on-screen instructions to manually turn your deadbolt to the specific position indicated by the app. This allows the Wyze lock to measure the dimensions and orientation of your deadbolt.
  6. Once the calibration is complete, the Wyze lock will adjust its locking and unlocking mechanism to properly engage with the deadbolt.
  7. Test the Wyze lock by locking and unlocking the door using the Wyze app to ensure that it is operating properly.

How To Set Up The Wyze Lock Gateway 

Smartphone with launched application for smart lock door

As we mentioned, your Wyze lock is connected to the internet through the Gateway, and you won't be able to operate your Wyze Lock without it. The Gateway works in conjunction with a Wyze smart lock to provide remote connectivity and control. 

Click here to see this Wyze lock on Amazon.

Without the Gateway, you will need to be physically near the lock to control it using the Wyze app. The advantage of having a Gateway is that you can remotely lock and unlock your door, check the lock's status, and receive notifications when the lock is accessed.

Here is an easy guide on how to set up your gateway.

To set up a Wyze Lock Gateway, prepare the following:

  • A Wyze Lock Gateway
  • A smartphone with the Wyze app installed
  • A Wi-Fi network with internet access
  • A Wyze account

Here are the steps to set up your Wyze Lock Gateway:

  1. Plug the Wyze Lock Gateway into a power outlet that's close to the location of the Wyze lock.
  2. Ensure that you are connected to the internet, and your Bluetooth is functioning.
  3. Open the Wyze app on your smartphone and log in to your Wyze account.
  4. Tap on the "+" icon in the top left corner of the app's home screen.
  5. Select "Add Device" and then select "Wyze Lock Gateway" from the list of available devices.
  6. Follow the on-screen instructions to connect your Wyze Lock Gateway to your Wi-Fi network. Make sure the Gateway and your smartphone are connected to the same Wi-Fi network.

Wrapping Things Up

A Wyze lock is a smart lock that provides convenient access control for your home. It offers a range of great features, including remote locking and unlocking, voice control, and customizable access codes, making it a great choice for homeowners and renters looking to enhance their home security.

In this post, we covered the problems you might run into when calibrating your Wyze lock and the steps you can take to solve these issues. The lock needs to be calibrated in order to function properly.

We hope that this article has provided you with the information that you need. Want to learn more? check out these related articles below!

How To Remove A Wyze Doorbell

How To Install A Wyze Lock [Step By Step Guide]


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