My Samsung Ice Maker Reset Is Not Working – What To Do?

You’re itching for an icy drink, but your Samsung ice maker isn’t working. Resetting it may solve the issue, but the button to complete this task isn’t working either. What can you do in this situation? We researched this concern for you, and here’s the answer we found.

A Samsung ice maker’s reset features might not work because the appliance experiences another issue. The source of this main problem could come from possible culprits ranging from a blockage to a dirty water filter.

Troubleshooting the appliance should come first to find the reason(s) why the machine isn’t resetting. Then, use the right solution based on your findings to fix the issue from its source.

So continue reading as we tackle the possible reasons why your Samsung ice maker fails to reset or function properly. We’ll also discuss some solutions that you may use to help repair your Samsung ice-making machine.

Why Is The Samsung Ice Maker’s Reset Not Working?

Closed up woman hand twisting for ice from the ice maker in new refrigerator - My Samsung Ice Maker Reset Is Not Working - What To Do

A Samsung ice maker that fails or refuses to reset often means that it encountered an underlying issue. It means that repairing the appliance typically requires fixing the problem from its source.

So, as you troubleshoot your Samsung ice maker, you might see certain culprits that hinder its reset function. Some of these potential suspects are:


Ice blocking the appliance’s lines causes its reset button and other functions to fail. This ice buildup might originate from different sources, such as:

  • Clogged water line
  • Winter weather
  • Bin mechanism malfunction
  • Bad float switch

Low Water Pressure

Samsung recommends to ice maker users that the appliance needs at least 20 PSI of water pressure to work. The ice maker could fail to function or reset if the water pressure flowing to it is lower than that amount.

Bad Auger Motor

The auger motor is responsible for pushing the ice from the appliance to its dispensing container. The appliance’s reset features may not work if this motor fails or malfunctions. You can determine if the auger motor is the main suspect in this issue if you hear unknown grinding or whirring noises if you turn on the appliance.

Faulty Water Inlet Valve

The water inlet valve is a component connected to your Samsung ice maker that controls the water supply going into the appliance. An external force or normal wear-and-tear may cause the valve to become worse over time, preventing you from resetting the machine when needed.

Dirty Filter

Samsung ice makers, particularly those in refrigerators, have water filters that help trap dirt and debris from contaminating the produced ice. Over time, these unclean substances can build up, reducing the filter’s efficacy and stopping you from resetting the appliance.

What Do You Do If Your Samsung Ice Maker’s Reset Button Isn’t Working?

Closeup view of the home refrigerator . ice maker

After troubleshooting the cause of your Samsung ice maker’s reset feature failing, you need to use the appropriate repair solution based on your findings. That way, you won’t add extra risks of harming the machine further.

In this section, you’ll learn some possible solutions to fixing this Samsung appliance based on specific causes.

Change The Water Filter

Before you continue with this procedure, ensure that the water filter you purchase (or are about to buy) is compatible with your Samsung refrigerator. Otherwise, the water filtration device might not fit into the appliance, causing additional problems.

Once you have the correct water filter for your Samsung refrigerator’s ice maker, proceed with this task by following these steps:

What You’ll Need

  • Pliers
  • Clean cloth or paper towel
  • Replacement refrigerator water filter

Step-by-Step Guide

  1. Find the water filter in your specific Samsung refrigerator model. Consult your owner’s manual or ask the manufacturer’s customer service department if you have trouble with this step.
  2. Turn the old water filter counterclockwise to about 45 degrees from its original position. You might need to use the pliers for this step if the filter refuses to turn smoothly.
  3. Pull out the old water filter from its receptacle.
  4. Install the new water filter while paying attention to its orientation.
  5. Turn the new filter 45 degrees clockwise to lock it in place.
  6. Reset the ice maker to check if the problem persists.

Check out this replacement water filter for Samsung refrigerators.

You can also watch the video below for a visual guide to the steps mentioned above:

Replace The Auger Motor

Freezer tray for freezing ice cubes in the freezer. Ice maker for refrigerators, household

Like replacing a filter, it’s important to have the correct replacement auger motor model for your Samsung ice maker. Failure to check the assembly’s compatibility with your ice maker may result in additional issues like short circuits and incompatible fits.

After purchasing the correct auger motor, continue this procedure by following these steps:

What You’ll Need

  • Philips screwdriver
  • Large and small flathead screwdrivers
  • Replacement ice maker auger motor

Step-by-Step Guide

  1. Unplug the refrigerator/ice maker from its wall outlet. If you can’t access the socket, deactivate the machine by turning off its connected circuit breaker.
  2. Open the refrigerator door and remove the ice bucket from its receptacle.
  3. Remove the screws from the ice maker’s motor’s cover. Remove the cover afterward.
  4. Disconnect the wires attached to the auger motor carefully.
  5. Remove the screws from the ice maker’s cover at its bottom side.
  6. Wedge the small flathead screwdriver into the small gap between the cover and the retaining tab.
  7. Turn the small flathead screwdriver slowly to release the cover.
  8. Use the large flathead screwdriver to release the refrigerant’s hose from the ice maker.
  9. Press the retaining tab, and pull the ice maker assembly down and out of its container.
  10. Disconnect the newly exposed wires from the ice maker’s container.
  11. Loosen or remove the screws from the auger motor.
  12. Remove the old auger motor from its mount.
  13. Install the new auger motor and secure it in place.
  14. Return the components you removed from the previous steps while paying attention to their correct placements.
  15. Turn on the refrigerator/ice maker, and check if you can now reset the appliance without issues.

Check out this replacement Samsung auger motor assembly on Amazon.

Watch the video below if you need a visual representation of this process.

The Samsung Ice Maker Is Still Not Working – Now What?

Blurred background retail store with rows of home appliances equipments. Defocused brand new wide selection of French door refrigerators with ice makers. Row of fridges with price tags on display.

If you believe you did everything you could, and your Samsung ice maker still fails to reset or work properly, it might be the best time to call for professional assistance. Take note that these expert services might cost around $115 to $300.

However, if the specialized technician deems your ice maker to be beyond repair, you may need to purchase a new model. Here are some excellent candidates to help with your purchasing decision:

1. Samsung RF28R7551SR French Door Smart Refrigerator With Ice Maker

If you want to replace your old Samsung refrigerator with an ice maker with a unit from the same appliance manufacturer, this model might be part of your next shopping list. Aside from its fairly reliable ice maker, it also has other features, including four temperature settings, a touchscreen display for notes, and a fingerprint-resistant finish.

Check out this product on Amazon.

2. Café CVE28DP4NW2 French Door Refrigerator With Ice Maker

This 27.8-cubic-foot refrigerator has a matte white and fingerprint-resistant finish. Its ice maker works as intended, although the dispensing container is smaller than other models on the market. Nonetheless, this appliance has plenty of storage options, and it’s quite efficient in keeping consumables cold and safe.

Check out this product on Amazon.

3. GE PVD28BYNFS French Door Refrigerator With Ice Maker

With its 27.6-inch refrigerator with ice maker offers its users large storage containers for different foods and beverages. Plus, filter replacement procedures for this unit are reasonably easy to complete.

As for its ice maker, you can find this assembly inside the refrigerator’s left door. Although the dispensing container is quite small, the ice produced should be enough for casual use. Also, the manufacturer’s decision to make the ice maker fairly small improves the space for other items in the refrigerator.

Check out this product on Amazon.

Final Thoughts

A woman opens an ice maker tray in the freezer to take ice cubes to cool drinks.

It's best to find the primary reason why your Samsung ice maker isn't resetting before you try and repair it. Spend extra time and effort searching for the problem's origins. That way, you won't put additional risks of harming the appliance, which may otherwise result in costly repair and replacement fees.

If you’re looking for answers to ice makers from other brands, you can check out these other great posts:

Why Is My Whirlpool Ice Maker Not Dumping Ice?

GE Profile Ice Maker Not Working – What To Do?

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