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Schlage Lock Not Working: What To Do?

More people are integrating technology into their homes, starting with smart locks that are manufactured by trusted brands like Schlage. But what if your Schlage lock doesn't work properly? This can cause major home security issues, so to help you out, we did our research on what you can do to quickly solve the problem.

Disclosure: We may get commissions for purchases made through links in this post.

If your Schlage lock is not working, there are a few things you can try to fix the issue:

  • Make sure the input code is correct
  • Replace the batteries
  • Verify if the lock is installed properly
  • Disable the lock override
  • Shut off Vacation mode
  • Reset to default settings

The last resort is to get a new lock for your door, which will require money and time. Going through the following steps will hopefully keep you from incurring any additional expenses while fixing the issue with your current Schlage lock. Keep reading as we go through each of the fixes you can do and more to make your lock functional.

Door lock with code installed on the door, Schlage Lock Not Working: What To Do?

How To Fix Schlage Lock

One of the largest commercial lock manufacturers in the United States, Schlage has gained a reputation from homeowners as a manufacturer of reliable locks. It has updated its products to utilize technology, keeping up with the emergence of smart homes. However, as with any type of technology, there are times that your Schlage lock may not work due to technical issues. Here are some solutions you can try.

Hands working on a residential front door lock

Make Sure The Input Code Is Correct

This may be an obvious suggestion, but it is often overlooked. Whether it is an electronic or smart lock, make sure that you're entering the right user code in the right order. You'll know you've entered it correctly if the indicator light on the Schlage lock blinks green and the door opens. Otherwise, it would blink red and you would need to try again.

Person entering code at door entry codelock

Be sure to write the code down somewhere, like on your smartphone. Just make sure that no one else can access the number and delete it when you no longer have a use for it to keep someone else from accessing your Schlage lock.

Here's an electronic Schlage lock available on Amazon.

Replace The Batteries

Hands removing a deadbolt cover from a front door lock

Another easy fix is to change the batteries of your Schlage lock. The lock is made to be battery-operated so it continues to function even if your house is experiencing a blackout. That also means that you have to change your batteries every few months or once a year, depending on what kind of battery is powering your Schlage lock.

Normally, your Schlage lock would tell you if your batteries need replacing. If its light indicator blinks red and turns green after putting in the correct user code, that means the battery is low. If it rapidly blinks red, that means the battery is about to be depleted and it needs replacing.

Verify If The Lock Is Installed Properly

If you've entered your user code correctly and it still doesn't unlock, there might be a problem with its installation. You may need to uninstall and reinstall the lock to ensure that there are no loose wires and that everything works properly.

Disable The Lock Override

The lock override simply disables your electronic or smart lock's keypads. While you do need to use your physical key to unlock your door if your Schlage lock not working, it shouldn't be your main tool to open your door.

You can find out how to disable the lock override with your Schlage product manual. In essence, you'll need to remove the cover of the lock that does not have the keypad to carefully disconnect and remove your battery. Once you've done that, you should see the label Lock Override, with two options: Manual and Lockout.

If it is set to Lockout, you'll have to set it to Manual using a small flathead screwdriver. After that's done, you can reconnect it, put the battery back in its place, and reattach the cover to your Schlage lock. The keypad should work and open the door when you press in your user code.

Shut Off Vacation Mode

As the name suggests, Schlage's Vacation Mode is used when the occupants of the house will be away for a few days for a vacation or trip. This works similarly to the Lock Override in that it disables the lock, ensuring that no one can get in the house.

To switch off Vacation Mode, you'll need to enter your programming code. This will make the Schlage lock's light indicator turn green, and you'll hear a beep which should mean that it has been disabled. If this doesn't work, you may need to consult your manual as it might have different steps for your specific model.

Reset To Default Settings

If all else fails, you may want to try resetting your Schlage lock to its default settings. This will hopefully give the system a blank slate to work with and fix the problem.

To reset your Schlage lock, you'll have to take off the cover where your batteries are located and disconnect them. Press the Schlage button and wait for 10 seconds before putting back your batteries in.

Once you do that, press the Schlage button. This time, hold the button until the light indicator shines green and the lock beeps. When you release the Schlage button, enter your pin on the keypad. This should complete the steps to reset your lock.

Maintaining Your Schlage Lock

Locking Door with Code

Now that you know how to fix your Schlage lock if it doesn't work properly, you might be wondering how to maintain its performance. This is important so that your Schlage lock protects your home without giving you anything to worry about while you're out of the house.

Update Your Smart Lock

While this is only applicable to smart locks, it's also an important reminder if you have one. Just like any other electronic device you have that relies on software to work properly, your smart lock will also need a firmware update now and then to get the latest features from Schlage.

Try this Schlage smart lock on Amazon.

Don't Forget Your Batteries

It's pretty obvious that you should check your batteries, as this can affect the way the lock performs. As mentioned, there are signs to look out for to know when your batteries are about to run out, so keep a set of new batteries stored away and be aware when the signs happen.

Strengthen Your WiFi

Wireless router and a man using smartphone on living room

It's vital to have a strong network connection to your WiFi for severPostal reasons, including the fact that smart locks will need to be updated and that the batteries will drain faster if the WiFi connection is too weak. You'll need to have your router within the vicinity of your Schlage lock or have a WiFi repeater to ensure that the connection is stable.

Keep Your Lock Clean

Cleaning staff cleaned door knob and electrical door locked with alcohol spray and wipe

It's more important than ever to clean the surfaces that you constantly have your hands on, including your Schlage lock. Not only do you ensure that it's free of unwanted germs, but it also keeps your lock free of dust or any dirt.

To do this, use a slightly damp cloth that has water mixed with a bit of mild detergent to wipe your lock carefully. After that, use another cloth, this time slightly damp with water only, and wipe your lock again to remove the detergent solution. Finally, wipe it down with a clean, dry towel.

Do Periodic Checks

Relying on your lock to work all the time requires you to check on it now and then, especially during the changes in seasons. Your lock is exposed to the outside environment, making it potentially susceptible to damage during extreme weather conditions like heavy rains or snow storms. Checking your door's integrity or if it has expanded or shrunk over time can help you determine if any adjustments need to be made.

Final Reminders

Your Schlage lock is responsible for protecting you and your home from any intruders, so it's important to address any issues that it may have. By inputting your code correctly, putting in fresh batteries, checking its installation, and disabling the lock override and vacation mode before resorting to resetting the settings, you can make your Schlage lock work again.

Before you go, here are more helpful articles for you:

Should You Change Locks And Rekey A New House?

10 Gorgeous Exterior Door Knobs From Walmart